Return Policy

At Charlotte & Sophie, we want you to love every purchase. If something isn't quite right, we're here to help.

Return Window

You have 30 days from the date your order was delivered to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unused and unworn
• In its original condition, with all tags attached
• In its original packaging
• Accompanied by proof of purchase

How to Start a Return

To request a return, please email us at support@charlottesophie.com with your order number and the item(s) you'd like to return. Once your request is approved, we'll send you the return instructions and return address.

Please do not send any items back without prior approval, as unauthorized returns cannot be accepted.

Return Shipping

Customers are responsible for all return shipping costs. We strongly recommend using a tracked shipping service, as we are unable to take responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process it.

Partial Refunds

In some cases, we may offer a partial refund as an alternative to a return, allowing you to keep your item.

Exchanges

We don't offer direct exchanges. If you'd like a different size or item, please return your original item for a refund and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale or clearance items
• Personalized items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@charlottesophie.com as soon as possible, and we'll make it right.

Questions?

Our team is always happy to help. Reach us anytime at support@charlottesophie.com.